5581 W 164TH Street
   Brook Park, OH 44142
   216-267–9242
  216-267-1135

  • Customers  

    At Ampex, we embrace a “Customer-centric business strategy”, one that puts Customers at the center of our most important business decisions. It’s a long-term commitment not a passing phase and we strive everyday to be accessible, responsive, empathetic, cohesive and nimble in everything we do. We frame all of our actions around the ever important question of “how will our customer benefit?”

At Ampex, we embrace a “Customer-centric business strategy”, one that puts Customers at the center of our most important business decisions. It’s a long-term commitment not a passing phase and we strive everyday to be accessible, responsive, empathetic, cohesive and nimble in everything we do. We frame all of our actions around the ever important question of “how will our customer benefit?”

Our Approach


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Our Strategy


  • Provide an Extraordinary Customer Experience
  • Seek the Voice of Our Customer
  • Reinvest in Our People, Facilities & Equipment
  • Continually Reinvent Our Processes & Tools
  • Singular Focus on Continuous Improvement
  • Define Relevant Quality Goals and Objectives
  • Drive Cost Management
  • Ongoing Research into Emerging Technologies


Scenario: Ampex Engineering met with our Customer's Engineering Group to review concerns regarding cost and weight of a high volume part they had designed for a car seat. After understanding the performance and load requirements, we suggested a very practical and cost effective solution.

Outcome: Our Engineering Team recommended replacing a very costly cut to length tubing product with a solid aluminum wire/rod. This resulted in a 60% reduction in cost due to material pricing and the elimination of a plating requirement.

Quote:
“Thank you to the entire Ampex Engineering team for the extraordinary out-of-the-box thinking, in-house prototyping of the track retainer rod and a truly great end result. We are looking forward to collaborating on our next project together”

- Manufacturer of Child Safety Products

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Our Reach


Appliance
Automotive
Child Safety
Construction
Electrical
Electronics

General Manufacturing
HVAC
Mechanical & Plumbing
Medical
Military
POS / Retail